Returns
We are dedicated to providing you with high-quality bamboo bedding products, and we want you to be completely satisfied with your purchase. However, we understand that sometimes returns are necessary. To ensure a smooth and straightforward returns process, we have established the following Returns Policy:
**1. 14-Day Satisfaction Guarantee:**
We offer a 14-day satisfaction guarantee. If, for any reason, you are not entirely satisfied with your Calma Sleeps bamboo bedding purchase, you can return it within 14 days from the date of delivery for a full refund or exchange. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
**2. Eligible Items for Return:**
You can return any Calma Sleeps bamboo bedding or apparel within the 30-day window, provided it meets the following criteria:
- The product is unused, unwashed, and in its original condition.
- The product is in its original packaging with all tags and labels attached.
- You have proof of purchase (order number and date).
**3. Return Process:**
To initiate a return, please follow these steps:
a. Contact our customer support team within 14 days of receiving your order.
b. Provide your order number and specify the reason for the return.
c. Our customer support team will guide you through the return process.
d. Pack the item securely in its original packaging, and ship it back to us.
**4. Refund and Exchange Process:**
a. Once we receive the returned item and verify its condition, we will process your refund or exchange.
b. Refunds will be issued to the original payment method used for the purchase within 7 business days after receiving the returned item.
c. If you request an exchange, we will ship the replacement item as soon as possible.
**5. Return Shipping Costs:**
Return shipping costs will be the responsibility of the customer unless the return is due to a defect or an error on our part.
**6. Damaged or Defective Products:**
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions for returning the item.
**7. Contact Information:**
If you have any questions or need assistance with the return process, please contact our customer support team at admin@calmasleeps.com.
**8. Policy Updates:**
Calma Sleeps reserves the right to update or modify this Returns Policy at any time. Please refer to our website for the most up-to-date policy.
We value your satisfaction and want to make the process of returning Calma Sleeps bamboo bedding as easy as possible. Thank you for choosing us for your bedding needs, and we appreciate your trust in our products.
**1. 14-Day Satisfaction Guarantee:**
We offer a 14-day satisfaction guarantee. If, for any reason, you are not entirely satisfied with your Calma Sleeps bamboo bedding purchase, you can return it within 14 days from the date of delivery for a full refund or exchange. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
**2. Eligible Items for Return:**
You can return any Calma Sleeps bamboo bedding or apparel within the 30-day window, provided it meets the following criteria:
- The product is unused, unwashed, and in its original condition.
- The product is in its original packaging with all tags and labels attached.
- You have proof of purchase (order number and date).
**3. Return Process:**
To initiate a return, please follow these steps:
a. Contact our customer support team within 14 days of receiving your order.
b. Provide your order number and specify the reason for the return.
c. Our customer support team will guide you through the return process.
d. Pack the item securely in its original packaging, and ship it back to us.
**4. Refund and Exchange Process:**
a. Once we receive the returned item and verify its condition, we will process your refund or exchange.
b. Refunds will be issued to the original payment method used for the purchase within 7 business days after receiving the returned item.
c. If you request an exchange, we will ship the replacement item as soon as possible.
**5. Return Shipping Costs:**
Return shipping costs will be the responsibility of the customer unless the return is due to a defect or an error on our part.
**6. Damaged or Defective Products:**
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions for returning the item.
**7. Contact Information:**
If you have any questions or need assistance with the return process, please contact our customer support team at admin@calmasleeps.com.
**8. Policy Updates:**
Calma Sleeps reserves the right to update or modify this Returns Policy at any time. Please refer to our website for the most up-to-date policy.
We value your satisfaction and want to make the process of returning Calma Sleeps bamboo bedding as easy as possible. Thank you for choosing us for your bedding needs, and we appreciate your trust in our products.
